Verint Witness Actionable Solutions Announces Portuguese Language Version of Award-Winning Impact 360 Speech Analytics Software

Verint^® Systems Inc., a leading global provider of analytics software-based solutions for workforce-enterprise optimization and security, today announced the new Portuguese language version of its award-winning Impact 360^® Speech Analytics software from Verint^® Witness Actionable Solutions^®.

Further reinforcing the company’s ongoing commitment to and investment in the expanding Brazilian market, the company will profile the patent-protected Impact 360 Speech Analytics — along with its full Impact 360 Workforce Optimization suite — during this week’s CONAREC conference and expo taking place September 16-17 at Hotel Transamerica. As the leader in analytics-driven Workforce Optimization (WFO) software, Verint will unveil its latest product enhancements and profile best practice customer case studies, as well as deliver in-depth demonstrations of the solution set.

Impact 360 Speech Analytics provides key insights and actionable intelligence from companies’ customer interaction recordings. Leveraging the software, organizations can automatically surface emerging trends; key product, service and performance issues; and the root causes resulting in customer frustration and rising call volumes into the contact center — all without listening to hundreds and thousands of calls.

Impact 360 Speech Analytics leverages the patent-pending feature of both phonetics and LVCSR recognition — the best combination of both speed and accuracy — adding meaning and context to every word and phrase identified in every call processed. In addition to searching an unlimited number of terms and phrase combinations in structured and unstructured data, it uniquely processes, retains and mines the entire content of calls, not just the keywords and phrases that users know to search for.

“Truly understanding why problems occur, and the drivers that result in calls to a company’s contact center in the first place, are fundamental to knowing how to fix them,” explains Diego Gomez, vice president, CALA, Verint Witness Actionable Solutions. “We’re delighted to be bringing the local language version of Impact 360 Speech Analytics to the Brazilian market, supporting contact center operations large and small in their ability to not only gain vital customer intelligence, but know what actions to take from it.”

With Impact 360 Speech Analytics, organizations can identify market opportunities and competitive influences, while surfacing trends that might otherwise go undetected. The software also can proactively identify call drivers — along with the related product, process and service issues that often originate in areas outside the contact center, such as back-office functions — making that business intelligence available enterprise-wide.

For more information about Verint Witness Actionable Solutions, visit Booth 4 during CONAREC or www.verint.com.br.

About Verint Witness Actionable Solutions

Verint^® Witness Actionable Solutions^® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint^® Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence^® solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on September 9, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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