Verint Witness Actionable Solutions Announces Availability of New Russian Language Version of Award-Winning Impact 360 Workforce Optimization Suite

Verint^® Systems, Inc. today announced the new Russian language version of its next-generation Impact 360^® Workforce Optimization (WFO) software suite. Further reinforcing the company’s ongoing commitment to and investment in the expanding Russian market, the availability of Verint^® Witness Actionable Solutions^®’ award-winning solutions are being backed by a strong channel infrastructure to help organizations fully maximize their technology investments.

Designed for contact center, branch and remote office, and back-office operations environments, Impact 360 offers the industry’s most unified WFO software solutions portfolio, which is comprised of call recording and quality monitoring—including encryption management functionality to help companies meet Payment Card Industry Data Security Standards (PCI DSS)—workforce management, speech analytics, data analytics, customer feedback surveys, performance management and eLearning.

The Impact 360 suite, protected by a portfolio of patents, is designed to help organizations improve their customer service operations, optimize workforce performance and enhance the overall experience provided to their customers. Leveraging the software can help businesses gain efficiencies, better maximize resources, increase sales and service performance, improve business processes, and gain actionable intelligence and competitive advantage.

Verint will profile and demonstrate its new Impact 360 Workforce Optimization solution for the Russian market at its launch event being held in Moscow on September 16. There it will highlight the WFO market opportunity, engage in briefings on the latest product enhancements and profile best practice customer case studies, as well as deliver in-depth demonstrations of the solution set.

“We’re seeing a strong demand for contact center solutions across the Russian and Eastern European region. As the Russian market has matured, there has been an increased requirement for service organizations, including contact centers, to deliver consistent, high quality service. We’ve introduced the Russian language version of our market-leading Impact 360 Workforce Optimization software to directly support this growing need,” explains David Parcell, managing director EMEA, Verint Systems.

“Further, we’ll be working closely with our growing local partner network to help ensure Russian businesses are equipped to successfully optimize their customer sales and service operations using Impact 360 to realize the impact that an effective WFO strategy and solution can deliver,” he adds.

Next-generation Impact 360 is the industry’s broadest suite of unified software and services for analytics-driven workforce optimization. Leveraging the solution, organizations can gain unprecedented visibility into performance, operations and customer intelligence across the enterprise. By capturing information on workforce performance, customer interactions, customer service processes and customer loyalty, Impact 360 can help Russian contact center operators improve their processes, optimize staffing, and make better, faster decisions that directly impact the cost and quality of the customer experience.

About Verint Witness Actionable Solutions

Verint^® Witness Actionable Solutions^® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint^® Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence^® solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on June 17, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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