Verint Systems Announces Speech Analytics Solution for Public Safety Operations

Verint Systems Inc.:

APCO Canada 2009

Evraz Place, Regina, Saskatchewan

Booth #40

Following its speech analytics best practices announcement last month, Verint^® Systems Inc. today announced that its award-winning speech analytics software—as part of the broader Impact 360^® for Public Safety Powered by Audiolog™ solution—is being profiled at the 2009 APCO Canada Annual Conference.

Emergency call recordings provide a wealth of information and can help improve public safety center operations, detect trends and support crime investigations. Historically, reviewing enough calls to identify performance trends and challenges has been a manual task that many centers don’t have the resources to fulfill. Public safety operations also often lack formalized quality and analysis processes—such as those available through integrated voice/screen recording—leaving them with only a limited view of what is really happening across their operations.

Verint’s Impact 360 Speech Analytics Essentials for Audiolog will, when available, provide these capabilities by automatically transcribing emergency contact audio into data that can be mined for intelligence. An easy-to-use interface will give public safety answering points (PSAPs) the ability to identify opportunities that can make their centers more efficient and effective, while proactive trend spotting tools can uncover issues before they become widespread problems. The software will provide guided, visual search tools to aid users in uncovering insights within all related recorded calls. This will not only support public safety agencies by helping investigators uncover facts during emergency situations, but also identify staff training and process improvement opportunities.

For example, to help improve response time and effectiveness for common emergencies—such as treating a wound or a broken leg—PSAP quality supervisors will be able to easily find recorded interactions where operators have handled that type of situation well and create best practice scenarios for training purposes.

The patent-protected speech analytics solution will have the capability to index every word and phrase identified for context and meaning. For instance: a PSAP will be able to search for when and where the terms “gang,” “shot” and “fired” were spoken and why. It can then isolate respective conversations for further investigation, and with trend analysis, reveal activity around these terms. By determining root causes early enough, law enforcement may be able to initiate preventive measures and help curtail incidents and crimes.

“Bringing speech analytics to the public safety market is further reinforcement that Verint is committed to the growing needs of public safety operations,” says Nancy Treaster, senior vice president and general manager, Verint^® Witness Actionable Solutions^®. “By applying analytics capabilities that have been proven in other verticals, PSAPs will be able to leverage a unique set of trend-spotting functionality to help reduce crime and improve the quality of life for citizens, as well as provide sophisticated tools to aid investigators in leveraging emergency services interactions in ongoing investigations.”

For more information about Verint and its public safety solutions, visit www.verint.com/publicsafety.

About Impact 360 for Public Safety Powered by Audiolog

Verint’s Impact 360^® for Public Safety Powered by Audiolog™ is designed to help support PSAPs in achieving today’s Next-Generation 9-1-1 requirements. The solution brings together a unique set of functionality that when combined assists in achieving high quality and accurate call handling and dispatching, liability reduction, immediacy of incident data and efficient incident-based recording retrieval, citizen surveys and staff training. Having successfully introduced workforce optimization (WFO) technology from mainstream business operations into the rapid-pace, mission-critical, public safety communications world, Verint is again extending the technology’s potential and reach—this time with speech analytics. With Verint solutions, PSAPs can better achieve accuracy and completeness of records, immediacy of incident data, reductions in liability, and improved quality and employee retention—helping them accomplish more, better and faster, with limited resources.

About Verint Systems Inc.

Verint^® Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence^® solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on September 9, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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