SPEAKER ALERT: Industry Experts to Examine the Evolution and Impact of Next-Generation Interaction Analytics, Quality Assurance and Social Media in Today’s Customer Service and Public Safety Operations

Verint^® Systems Inc. today announced its participation at several upcoming conferences and events, including those taking place during TELUS’ Customer Experience Management Virtual Conference and APCO Canada 2009, as well as online webcasts with DMG Consulting and CRMXchange. During each, industry experts from Verint^® Witness Actionable Solutions^® will explore a variety of topics that span across customer service operations and social media, workforce optimization (WFO), customer interaction analytics, quality assurance and training. Highlighting best practices, tips, market trends and technology innovation, these sessions will reveal ways to enhance service and quality across contact center, branch and back-office operations, as well as public safety environments.

CRMXchange (Webcast)
September 22
Online Event
“Best Practices in Customer Feedback: Discover the Value of Measuring First Contact Resolution”

Joining Greg Sherry—marketing director, Verint Witness Actionable Solutions—and customer Midwest Call Center, a Navitor company, for an insightful case study profile that highlights how one company took its WFO strategy to a new level leveraging customer feedback surveys to learn what customers really thought about its services. On Tuesday, September 22 at 1 p.m. ET, the two organizations will reveal key findings and share insight on how the results impacted the overall organization.

TELUS Customer Experience Management Virtual Conference
September 24
Online Event
“The Power of Customer Insight”

On Thursday, September 24 at 11 a.m. ET, Oscar Alban—principal global market consultant, Verint Witness Actionable Solutions—will profile the value and behind-the-scenes impact of capturing and acting on first-hand customer intelligence. At a time when consumer spending is down, customer retention is paramount. Global organizations need to know why customers are spending money with them and what may be detracting them from doing so. This online event will examine how to harness insight from interaction analytics and customer feedback to increase satisfaction and heighten retention.

Verint Witness Actionable Solutions Webinar with DMG Consulting
September 24
Online Event
“Next-Generation Quality Assurance: Are you Ready?”

Armed with data from desktop analytics, organizations can capture information from transactions between employees and their desktop applications—helping analyze workload, determine application usage patterns and gauge workforce effectiveness. On Thursday, September 24 at 2 p.m. ET, Donna Fluss, president of DMG Consulting and Chris Zaske, vice president, Enterprise Solutions Group, Verint Witness Actionable Solutions, will come together to explore ways that desktop analytics—as part of an existing quality assurance program—can help improve performance in the contact center and across the back-office operations that help shape the customer experience.

APCO Canada 2009
October 4-7
Evraz Place, Regina, Saskatchewan, Canada
“The Perfect Storm: Why Quality Assurance and Training are Critical in the Age of Video, Liability and YouTube”

Through a series of how-tos and best practices, Kristyn Emenecker—solutions marketing director, Verint Witness Actionable Solutions—will examine how new social media raises the stakes for quality call handling and dispatching in an age of amplified connectivity and visibility. The session on Monday, October 5 at 2 p.m. CT will explore quality assurance and training requirements and influences in today’s public safety operations—along with the operational and workforce impact of Next Generation 9-1-1. Other topics will include step-by-step instructions on how to implement a quality and skill development program, along with perspectives gained from early adopters.

For more information about Verint Witness Actionable Solutions and other upcoming events, visit www.verint.com.

About Verint Witness Actionable Solutions

Verint^® Witness Actionable Solutions^® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint^® Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence^® solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on September 9, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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