The Service & Support Professionals Association (SSPA) announced that
Approva, Cisco, Cisco-Linksys, EMC, NetApp, Oracle, Sun Microsystems,
and Symantec are recipients of the 2008 SSPA STAR Award for Best
Practices. The prestigious peer-recognition awards honor companies that
demonstrate ongoing high-level commitment to delivering world-class
results in software and technical support.
Winners were honored today during a luncheon awards ceremony at the SSPA
Best Practices Conference in Santa Clara, California, where NetApp and
Sun also were inducted into the SSPA Hall of Fame. This special
recognition is awarded to a select group of companies that have won five
SSPA STAR Awards since the program’s inception
in 1989.
"These outstanding service and support organizations exemplify the
'Essential Elements of Support' theme of our conference, and we are
pleased to recognize them for mastering core fundamentals that take
service and support to the next level—from
break-fix to breakthrough support,” said
Stephen Smith, executive director, SSPA.
The 2008 SSPA STAR Award for Best Practices winners by category are:
* Best Customer Commitment: Cisco-Linksys
* Best Embedded Product Support – Hardware:
Cisco Systems, Inc.
* Best Embedded Product Support – Software:
Oracle Corporation
* Best Emerging Company Support: Approva Corporation
* Best Knowledge Management Practices: NetApp
* Best Online Support: Symantec
* Best On-Site Support: Sun Microsystems, Inc.
* Best Practices in Value-Added Support: Sun Microsystems, Inc.
* Best Service Delivery Optimization: Sun Microsystems, Inc.
* Best Support Staff Practices: EMC Corporation
Companies are invited to submit nominations for the 2008 Service
Excellence STAR Awards to be announced at the SSPA Fall Conference,
October 20-22, 2008, in Las Vegas. More information can be found online
at www.thesspa.com or by contacting
the SSPA at StarAwards@thesspa.com
or 858-674-5491.
About the SSPA
As the industry’s foremost professional
association, the Service & Support Professionals Association (SSPA) is a
key resource for the information and best practices needed to make
better business decisions. It brings together the best minds from across
the industry—from established companies with
successful track records to pioneering newcomers with out-of-the-box
ideas. For more information, visit www.thesspa.com.
