KANA Software to Announce Second Quarter Fiscal Year 2009 Financial Results

KANA Software, Inc. (OTCBB: KANA), a world leader in multi-channel customer service, today announced that it will report second quarter fiscal year 2009 financial results after market close on Wednesday, July 29, 2009. At that time, a copy of the earnings release will be available under the Investor Relations section of the Company's website at www.kana.com

KANA will host a conference call to discuss the results at 1:30 p.m. PT (4:30 p.m. ET) on the same day. Investors are invited to listen to the call by dialing (866) 831-6270 or (617) 213-8858 and entering passcode #32622796. The conference call will also be broadcast from KANA's website.

A digital recording will be provided by telephone two hours after the completion of the conference call, through midnight on August 1, 2009. To access the replay, please dial 888-286-8010 or (617) 801-6888 and enter passcode #76356713. The replay will also be available on the Company's website for one year.

About KANA

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.KANA.com.

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.