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SMALL BUSINESS
Sprint Nextel Announces Actions to Reduce Labor Costs by at Least $350 Million
Business Wire
Sprint Nextel Corp. (NYSE:S) today announced that the company will take
actions in the fourth quarter of 2009 to reduce internal and external
labor costs by at least $350 million on an annualized basis. The actions
include the elimination of 2,000 to 2,500 positions within the company.
The impact on geographic locations will vary, and many impacted
positions will be eliminated by December 31, 2009.
The reduction impacts positions companywide, including those previously
announced this month in the Wholesale organization, as well as a
reduction in contractor and other outside labor. The company is taking
this action in a careful manner to ensure that there is no impact on the
improved customer experience that has been reflected in much higher
levels of satisfaction in customer surveys and in independent
performance tests. Sprint has pledged to not waver on the company’s
commitment to quality service and products.
Sprint has seen a notable reduction in calls per subscriber to customer
care and increased customer satisfaction resulting from customer service
improvements for seven sequential quarters. In this period, the company
has been able to discontinue the use of 27 call centers as call volume
has decreased in the wake of service improvements. Furthermore, the
company’s networks continue to operate with current best-ever metrics
and has resulted in Sprint being named by PC World Magazine as having
the most reliable network.
The labor cost reductions are the latest action in the company’s efforts
to make its cost structure more competitive in the industry and to
remain financially secure in a challenging economic environment. At the
end of the third quarter 2009, the company had a balance of $5.9 billion
in cash, cash equivalents and short-term investments, and said that it
expects to continue to generate positive Free Cash Flow during the
fourth quarter of 2009.
Sprint will provide severance benefits and outplacement services for
impacted employees. The company expects to recognize a charge of
approximately $60 million to $80 million during the fourth quarter of
2009 for severance and related costs associated with the reduction.
ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel is widely recognized for
developing, engineering and deploying innovative technologies, including
two wireless networks serving more than 48 million customers at the end
of the third quarter of 2009 and the first and only 4G service from a
national carrier in the United States; industry-leading mobile data
services; instant national and international push-to-talk capabilities;
and a global Tier 1 Internet backbone. The company’s customer-focused
strategy has led to improved first call resolution and customer care
satisfaction scores. For more information, visit
www.sprint.com.
Copyright Business Wire 2009
2009-11-09 15:40:00
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