PerSay Voice Biometrics Deployment at Vodafone Turkey wins “Best Call Center Technology Solution” Award

Project implemented by SPEECHOUSE, replaces PIN codes and manual questions with a biometric voiceprint

Business Wire

posted: 84 DAYS 21 HOURS AGO

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Vodafone Turkey received “The Best Call Center Technology Solution” award for its new Voice Signature Service, powered by PerSay VocalPassword™.

PerSay VocalPassword is a biometric speaker verification system that verifies a speaker during an interaction with an IVR or a voice application. The system at Vodafone was successfully integrated with Avaya Voice Portal Platform, enabling secure self service applications such as GSM PUK (Personal Unlocking Key) reset and access to Vodafone Call Centers.

“The deployment at Vodafone Turkey and this award takes the Voice Biometrics technology yet another step towards becoming the ubiquitous way for authenticating people. I foresee that in a couple of years, hundreds of millions of people will be using this technology to access web, mobile and telephony services and applications on a daily basis,” commented Almog Aley-Raz, PerSay CEO.

SPEECHOUSE expertise in integrating speech technologies, designing successful applications and friendly voice user interfaces was key in achieving this award.

View the original news item in English or Turkish.

About PerSay

PerSay Ltd. ( www.persay.com) is a leading provider of advanced biometric speaker verification products. PerSay’s technology relies on the biometric power of voice to verify a speaker’s identity. PerSay’s products have been deployed by leading financial services, telecom operators, healthcare providers, enterprises and law enforcement agencies worldwide. PerSay is a spin-off of Verint Systems Inc., with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide.

About SPEECHOUSE

SPEECHOUSE ( www.speechouse.com) furnishes its customers with best-of-breed speech technology solutions that use natural speech to provide information or perform transactions over the phone. SPEECHOUSE uses speech recognition, voice verification, and text-to-speech technologies to offer services designed to meet the specific needs of its customers, thus helping them meet the high call volumes confronted in live environments, and enabling them to reduce operational costs, improve customer satisfaction, increase revenue, differentiate, and stay ahead of the competition.